Shipping Schedule

All orders placed online will be delivered within 24 hours. Should you wish to collect your order, be sure to check the pick-up option. You’ll receive the location map by email.

All deliveries within Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, Fujairah, Ajman, and Umm Al Quwain are free of charge with a minimum order of AED 300.00.. All orders below AED 300.00 will be charged with a delivery fee of AED 35.00.

Same Day Delivery

Same-Day Delivery and SUNDAY DELIVERY is available only in DUBAI. For Sunday deliveries, order before 3:00PM Saturday. All other emirates will be scheduled for next-day delivery or as specified on the order.

As soon as your order is confirmed through our online payment gateway, Aramtec will contact you by email to confirm your order, exact location, and delivery time.

Cancellation Policy

If the customer cancels an order after confirming and paying through our online payment gateway, Aramtec will charge a cancellation fee of 10% of the total bill.

Substitution Policy

In the event that the confirmed ordered item/product is not available (which is not likely to happen), Aramtec will contact the customer and suggest a substitute or credit an equal amount to the customer.

We work with food service and protein partners from around the globe. They have been carefully selected by our team of experts with the aim to always deliver the very best quality and consistency to our customers. Our long-standing relationships have enabled us to offer certain brands exclusively.

Payment Method

We accept online payments using AMEX, VISA or MASTERCARD credit/debit card in AED. 

Feedback

To improve our service more, we take feedback, positive or negative, very seriously. In case that you are not happy with the products that are delivered to you, kindly contact us immediately on 04 380 8444 or email us at info@aramtec.com

Refund Policy

It is the policy of Aramtec to ensure that all products are supplied to our customers in perfect condition and that all precaution is taken to deliver the highest quality products.

By signing our receipt upon delivery, the customer confirms that the products delivered are exactly what was ordered and are in perfect condition.

Items that are delivered to our customers can be exchanged or replaced within 24 hours from delivery date. Any issue should be emailed to us and include photos.

Refunds are on a case to case basis and are at the discretion of the manager on duty. A refund is based on the products being returned to us in the same condition they were delivered as well as in the same state, frozen or chilled; with tags & original packaging in place.

Refunds will take up to 14 days to process and will be done on the original mode of payment used.